Why did I not receive the password reset email and what can I do if this persists?
There can be multiple reasons why the password reset email has not come through. Firstly, ensure that your device is connected to the internet. Secondly, ensure that you have waited at least 5 minutes as the email may take a few minutes to be sent to your mailbox. Thirdly, ensure that the email was not moved to your junk email folder in your mailbox. If you have checked all the above steps, and the email is still not in your mailbox, then your mail server may have blocked the email from coming through. This is usually an indication of a mail server that has very strict permission or firewall settings, which means that it may prevent any further password reset emails from coming through.
If you are unable to receive password reset emails because of your company’s firewall settings, and are unable to have these setting amended, you may reset your password telephonically through an Mpowered support agent. Please contact us on (011) 447 2966, and ask for support. For security reasons, Mpowered support agents are unable to see what your existing password is, and will only be able to reset your password. Once your password has been reset, the support agent who assisted you will be unable to see the password again.
If the firewall settings can however be amended to add certain emails to the so-called “white list”, the following email addresses will need to be added:
Supplier Management System: email@example.com